INF2313H Introduction to Service Science
Service science is a new, interdisciplinary field that combines social science, business, and engineering knowledge needed for individuals and organizations (private, public, or nonprofit) to succeed in the shift to the service and information-based economy.
This course will investigate the nature of services, the need for interdisciplinary approaches to services innovation, and the technology and tools needed to grow services innovation. Students will review several papers, engage in discussions, facilitate case studies, complete assignments (including use of business modeling tools), and write a final paper.
Through all of these mechanisms, students will investigate and study 1) the need for services innovation and services science, 2) current research directions in services science, and 3) technologies needed to support innovation in services.